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Art W. Hall
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Want to save $?
Contact me. Train me. Let three people do something else. I can & do complete the work of three people in the same amount of time. True Story! awh
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Objective:
Regional Customer Service Manager responsible for the hard to reach, nobody else wants, most important customer accounts. I know 'how & when' to communicate.
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11yrs. PC LAN C.S. Experience and more.
Microsoft Certified Professional #1436719
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2001 Sanmina Corporation San Jose, CA
Field IT assigned to Lucent Integration MFG Plant San Jose, CA
§ Designed and Rolled PC S/W image for 200 Desktop PCs during network cut -over from Lucent to Sanmina, March 2001.
§ Integrated HP/ UX system into Sanmina manufacturing production environment.
§ Assisted manufacturing engineering staff in solving technical problems, leading to productivity increases of up to 50 percent.
§ Redesigned local training room, which led directly to increasing productivity.
1999–2000 Lucent Technologies / AVAYA San Jose, CA
Field IT assigned to Lucent MFG Plant & 24/7 TAC, San Jose, CA
§ Assisted telephone support center with remote access support process. Assistance was a critical final phase going to off site support after hours.
§ Assisted national telephone polling center with an integration of NT PCs, multiple, redundant modems and customer data from Oracle into ProComm auto-scripts.
§ Supported 600 PC users in 2 buildings, in addition to more than 100 remote access customers.
1997–1998 Richey Systems Inc. Anaheim, CA
Field IT assigned to Guidant Research and Development / Manufacturing plant, Santa Clara, CA
§ Assisted West Coast division, in the rollout of a worldwide PC OS upgrade.
§ Assisted development of application installation packages.
§ Supported 1600 PC users including clean room and research areas.
1994–1996 Garratt-Callahan Company Millbrae, CA
IT Manager
§ Designed, purchased, installed and managed the first PC LAN used by Garratt-Callahan Company.
§ Developed database process for real time manufacturing instruction updates.
§ Implemented Garrett Callahan’s first Internet e-mail system.
§ Supported 50 local users, 5 manufacturing plants and more than 200 remote salespeople.
1983-1986 US ARMY Fort Polk, LA / Bamberg, Germany / Fort Sill, OK
Field Surveyor
§ Honorable Discharge
§ Proud US Veteran
Education
1999 Microsoft Certified Professional # 1436719
1987 Total Technical Institute San Jose, CA
§ Diploma in PC Computer Hardware Technology.
§ Graduated with 98 percent Grade Point Average.
§ Continuing educational growth, both professionally and personally.
§ Expert with MS Office products & Supporting MS products incl Exchange.
§ Communications expert with an ability to speak in many levels of tounge.
§ Ability to sooth the savage beast, my favorite talent.
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Interests:
Contact: artwhall@aol.com
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