Over twenty years experience dealing with Information Technology issues. I am President and owner of D A Knowledge Transfer, INC. The following is a summary of those 20 years of experience:

1999- Present

President - D A Knowledge Transfer, Inc.

Company's main businesses are IT consulting and training.

Devoted most of 2001 to attending formal internet technology training classes. Gained valuable insight into how internet systems are designed and what impact that design could have on system availability, security, response time, change management and problem determination.

1996- 1999

Solutions Director - Contract Management

Responsible for managing an Information Technology outsourcing agreement for a large regional local telephone company. This included: Resolving contract issues; Monitoring performance; Auditing the billing between companies; Negotiating new services; Managing a staff of three Specialists.

1995-1996

Member - Computer Operations Outsource Team

The Computer Operations outsource team was a select group of people who were responsible for the following activities related to outsourcing data centers and information system support: Develop RFI; Create base-line; Develop comparative scenarios; Review vendor proposals; Assist in contract development.

1994

Special Assignments

Member - TPI

The TPI (Technology Program Integration) team was select group of people who helped develop the corporation's information technology strategies. The team also reviewed new initiatives for internal clients commenting on such issues as technology selection and operability.

Manager - Metasystem Availability Center Implementation

Responsible for implementing several Metasystem Availability Centers as part of a service improvement project. A MAC center is a work group that manages a distributed system which supports a business function (e.g. Service Provisioning, Technician Dispatch, Stock Order Provisioning, etc.) from a business perspective across platforms.

1993-1994

Service Manager - IT Client Services

The Service Manager was responsible for tracking internal IT customer service, handling client service complaints and initiating service improvement activities. The Service Manager was also responsible for developing and managing service level agreements. I was the lead person responsible for defining the job description and role of the IT Service Manager and IT Problem Manager for the corporation.

1992-1993

Manager - Regional Network Control Center

Shared responsibility (geographical split) for managing a corporate data network which included: TCP/IP WAN(300+ routers); SNA network (80+ NCPs); 85,000 terminals. Worked with other manager as a team sharing the network management workload between our two workgroups. Responsible for supervising two second level technical managers, two first level technical managers and 11 craft (union eligible) technicians.

1990-1992

Manager - Network Control Center Administration

Responsible for developing methods and procedures for a regional network control center. Responsible for managing the NCC's budgets and resources (headcount). The NCC had a staff of 109 employees. Responsible for all NCC planning including a network control center consolidation effort. This project involves consolidating six operational centers into two centers using standard methods and procedures and tools. Responsible for supervising nine analysts.

1987-1990

Special Assignments

Project Manager

Responsible for writing the requirements for the implementation of a network management system. Supervised the design of the graphic displays and network knowledge database. Supervised the deployment of the system.

Member of Data Center Strategy Task Force

Represented IT Network Services on the task force. Teamed with another manager to coordinated the development of the Control Model document which describes how a large corporation could manage their information systems in a consolidated environment.

Member of Network Management Task Force

Responsible for providing a written review of the corporate network control centers and help desks. Participated in the development of a functional model for how the NCC and help desk could operate in a consolidated environment.

Member of the City of Chicago RFP Response Team

Responsible for answering the network management requirements.

1984-1989

Senior Analyst - Network Software Support

Responsible for the software maintenance and continuing development of a store and forward system. The software was written in C and developed under UNIX; however, the system ran on Data General processors using DG.'s AOS/VS operating system. Supported the build system and custom compilers also.

Responsible for the design, development and support of a X.25 interface between report forwarding system and IBM based applications.

1983-1984

Analyst - Data Communications Network Planning and Design

Responsible for the capacity planning of a shared terminal network consisting of four message switching processors, two remote terminal concentrators, six hosts, a network management system and 5,000 terminals. Responsible for configuring and ordering network elements. Responsible for coordinating equipment installation.

1981-1983

Analyst - Computer Communications Trouble Analysis Center (CCTAC)

Responsible for the analysis of teleprocessing related problems and assignment of those problems to the appropriate problem resolver groups. Special Assignment: Responsible for interfacing with Bell Telephone Laboratories during the testing of their network management product, Centralized Network Management (CNM). Worked with BTL to resolve issues on screen design, alarm presentation and the human engineering of the network control position.

1983

Purdue University Calumet, Hammond, Indiana

Degree in Information Systems and Computer Programming awarded with HIGHEST DISTINCTION.