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UPDATE: I HAVE MY DODGE DURANGO BACK. WE PAID OUT OF POCKET AND REPLACED THE ENGINE AT A COST OF $4000.00 PLUS.
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My Dodge Durango Died at only 44,000 miles!!!!!!!!!!!
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About Me
Hello, my name is Anna Morrison. I am about to tell you what happened to my Dodge Durango. The reason I want to tell you is in hopes that you will be better informed about a quite common problem occurring in certain Dodge SUV's and trucks. If you have done any kind of research on your own, you know what I am talking about!
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My Story
As a realtor, I had the opportunity to meet and greet the owner of my local Dodge dealership. We talked about my purchasing a vehicle. I received the royal carpet treatment. She assigned her top guy to assist me etc etc. They all but held my hand. And everything was great! On February 19, 2001,I bought a 2000 Dodge Durango SLT 2WD 5.2 L V8 fully loaded with bells and whistles(brand new), but it had 484 miles. At the time I bought it, we financed a $1700.00 Extended Warranty (5yrs/75000 miles). I was living large! I LOVED my Durango.
My husband performed his own oil changes. We used synthetic oil and did the appropriate intervals. We had no problems, symptoms, nor complaints. On July 30, 2002, while driving on the interstate with my three kids,(4,6, and 9), the check gages came on. Then I lost all oil pressure; I felt something give and the truck filled up and out with white smoke. Needless to say, with three small children on the side of a major interstate and all that smoke that filled the inside of the truck, I was a very frightened! My first thought were that the truck was on fire.
I called my husband, who sent a wrecker to pick us up. The truck was towed to the dealership with not a worry in the world. I bought a $1700 extended warranty. I have nothing to worry about.
I was dead wrong! I will shorten the rest of this story, because I could write a book. The warranty adjuster came out two days later. He did an inspection and took an oil sample. After almost 2 weeks of waiting without my car and without a rental vehicle, on August 9, 2002 I get the final word. The warranty is not going to be honored. There is oil sludge in the engine due to improper oil changes or lack of. Have we heard this somewhere before? Of course remember what I said earlier, my husband did his oil changes. (No Receipts) When we asked about an appeal process, they said, "Come up with some receipts." Does that mean find them, snap my fingers and make them appear, fraudulently manufacture them?
Okay so the Warranty says no. The dealership says, it is out of our hands. So we called Daimler-Chrysler, I am sorry I am going to have to refer you to the dealership or the warranty people. This went on for weeks.
On August 26, 2002, we had a meeting with the general sales manager at the dealership. Explained the situation and presented him with a folder of almost 182+ cases of the same exact thing. He brings in the general service manager. He proceeds to tell me his line about the results show the oil had sludge, etc etc. I asked him, "Are all these people with almost the exact same problem guilty of not changing their oil? Including the gentleman with only 3000 miles on his truck?" RESPONSE: "You are talking about a few hundred people compared to the millions of cars we put on the road." I would have preferred that he would have just slapped me, then to make such a statement.
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The Cause
Well I all but wrote a book. I could probably go on. But again the purpose of this page is to alert, notify, warn others about this common problem before they buy. I am now the proud owner of a $30000 lawn ornament, and I still owe almost all of that. I was able to enjoy my Durango for less than 44,000 miles and just under 18 months. Something just doesn't seem right about that.
Well this page is still under construction, but feel free to contact me by email or at 404-663-4215. I believe if we join together we might make a difference. PLEASE CHECK OUT THE FOLLOWING LINKS, AND REPORT YOUR PROBLEM TO THESE SITES, ESPECIALLY NHTSA.
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My Favorite Links
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URGENT: I need to find someone in Missouri, who has had this problem with their Durango. If you know someone or come across anyone, please refer them to me ASAP! THANKS AND GOD BLESS
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