J. E. Lowery Professional Services Corporation
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J. E. Lowery Professional Services Corporation
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Professional Mystery Shopping Services
J. E. Lowery Professional Services Corporation is dedicated to offering our clients a proven method of measuring customer satisfaction and employee performance. In today's competitive business environment, leading edge business owners know that customer loyalty depends on providing good customer service. The better the service, the better a company stands in the eyes of its customers.
WHAT KIND OF COMPANIES USE OUR MYSTERY SHOPPING SERVICES?
* Convenience Stores
* Hotels and Motels
* Fast Food Restaurants
* Full Service Restaurants
* Supermarkets
* Cinemas
* Banks and Credit Unions
* Retail Stores
* Department Stores
* Property Management Companies
* Hair Salons
* Gas Stations
* Real Estate Firms
* Insurance Companies
* Automobile Service Centers
* Automobile Sales and Rental Companies
* Book Stores
* Pet Supply Stores
* Hospitals
* Health Provider Clinics
* Amusement Parks
* Resorts
* Travel Agencies
* Furniture Stores
* Airlines and Airport Shops
* Optical Companies
* Bowling Centers
* Video Stores
* Electronic Stores
* Sporting Stores
* Manufacturing Companies
* Attorneys
* Colleges
Our growing list of clients represent a broad range of customer service industries. Businesses and organizations just like yours are making good use of our independent, unbiased, and professional undercover mystery shoppers. Our clients continue to use our services because they consider J. E. Lowery Professional Services Corporation to be a leader in the undercover mystery shopping industry.
We work hard to maintain our client's trust by being reliable and honest. Our clients often comment that service we provide them exceeds their expectations and that our prices are very reasonable. To earn this kind of client trust and loyalty we are determined to provide the best service at the most reasonable price. We guarantee complete satisfaction.
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Services Provided
J. E. Lowery Professional Services Corporation provides a wide array of professional services for our clients in an effort to help them create better customer relations and a more positive bottom line. We provide the following services for your business:
* Undercover Mystery Shopping
* Mystery Guest
* Consumer's Views
* Consumer Service Audit
* Brand Shopping
* Check Compliance With Law and Policy
* Security and Loss Prevention Surveys
* Quality Control
* Check for Safety
* Maintain Company Standards
* Spot Employee Dishonesty
* Check Cleanliness
* Check Merchandise
* Competitor Service Check
* Training of Your Own In-House Shoppers
* Speaking and Training For Marketing and Security
* Mock Juries
* Confidential Reports
Do you ever wonder what your customers say about your business behind your back? Could one of your valued customer's say "I'll never go back to that store again"?
Are you absolutely certain of loyalty, attitude, friendliness, cleanliness, security, safety, of your employees and business when you are not around?
Are your employees honest and motivated?
Is your business in compliance with the law and company policy regarding sales of alcoholic beverages and tobacco products?
These are just a few of the common questions and concerns our clients have. J. E. Lowery Professional Services Corporation provides the answers to these and other questions.
EVALUATE quality control to make sure the store clerk is performing as expected when not under your watchful eye.
EVALUATE to make sure your employees are courteous, professional and knowledgeable about your company's products and services.
EVALUATE whether or not your employees are taking money from the till, stealing merchandise and supplies, or short-changing customers. Employees account for two of every three dollars of loss from shoplifting and other theft.
EVALUATE the effect of employee training programs. Our professional shoppers are sent in, for example, before and after customer service, safety and security training. Our reports can let management know if the training to help their employees is working.
EVALUATE the performance of competitors. You may want to know how the service rendered by your competitors stacks up with your own.
EVALUATE the motivation of your employees so they will provide excellent service at all times, with all customers.
EVALUATE your business and employees to make sure your customers are receiving the very best service.
Customer service is the key to success or failure of your business. Without customers, you have no business. Consider the following:
Why Customer Leave...
69% Poor Service
13% Product Dissatisfaction
9% Competitive Reasons
5% Other Friends
3% Move Away
1% Die
The benefits of our services are numerous and there are many reasons why clients use our undercover mystery shopping services. Research has shown that mystery shopping is a proven strategy that continuously helps align the interests of your business and its associates with those of your customers.
While a business typically gets customer input from feedback cards and toll-free numbers, these techniques do not reveal many problems that can cost your business to lose valued customers. These methods generally define either the outrageously dissatisfied or the exceptionally well-pleased customer yet does very little in defining the gray area of customer satisfaction, or dissatisfaction: that is, from the average customer's point of view.
If your business only concentrates on the EXTREME good and bad comments from a SMALL percentage of your customers...you will be missing out on the opinion of a MAJORITY of customers. Research has further shown that nine out of ten dissatisfied customers will stop patronizing a business without registering a complaint; they will, however, speak negatively to between nine and twelve other people about their dissatisfaction. 70% of hotel guests, for example, do not fill out comment cards...they just don't come back!
J. E. Lowery Professional Services Corporation can help you answer those important questions and concerns that may be causing you to lose customers.
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Message From the President and CEO
Hello, my name is James E. Lowery. My company, J. E. Lowery Professional Services Corporation is a registered Corporation in the State of Wisconsin. We conduct undercover mystery shopping nationwide. I would like to have your business as one of my valued clients and look forward to hearing from you. Let me show you how your business can benefit from my services. You have my word that we will do a good job for you. Our rates are very reasonable and I personally guarantee satisfaction. Contact me today for further information. Thank you.
James E. Lowery
President and CEO
J. E. Lowery Professional Services Corporation
1019 North Division Street
Appleton, WI 54911
Phone (920)830-2114
E.mail: investigator1950@yahoo.com
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